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Terms & Conditions

Last Updated: 1st September 2026

Terms of Use & Product Disclaimer

Cosmetic & Wellness Products

Soumm products are intended for cosmetic, personal-care and general wellness purposes, unless a particular product is expressly approved, licensed and represented otherwise under applicable law.

Soumm products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Information appearing on this website—including information about ingredients, Ayurveda, traditional practices, hair wellness, scalp care, rituals, lifestyle, stress, botanicals and personal experiences—is provided for general educational and informational purposes and should not be considered medical advice, diagnosis or treatment.

Hair Fall & Medical Conditions

Hair fall, scalp concerns and changes in hair or skin can have many possible causes. If you experience persistent, sudden, severe or unexplained hair loss, scalp irritation, allergic reactions or another health concern, please consult an appropriately qualified healthcare professional.

Do not delay professional medical advice because of information provided by Soumm.

Results May Vary

Every individual’s hair, scalp, skin, lifestyle, routine and response to cosmetic ingredients may differ. Accordingly, individual experiences and results may vary, and Soumm does not guarantee a particular result or a specific timeframe.

Testimonials & Reviews

Customer testimonials, Google reviews, photographs, messages and personal stories describe the experiences or opinions of individual customers. They do not constitute a guarantee that another person will experience the same result.

Where a customer describes an improvement in hair fall or another concern, that statement represents that customer’s personal experience and should not be interpreted as a medical or universally applicable claim by Soumm.

Ingredient Information

We endeavour to keep product and ingredient information accurate and current. Customers should always review the ingredient declaration and instructions provided with the product before use, particularly if they have known allergies or sensitivities.

Patch Test

We recommend conducting a patch test before first use, particularly for individuals with sensitive skin/scalp or known sensitivities.

Discontinue use if persistent irritation, redness, burning, itching or another adverse reaction occurs and seek appropriate professional advice where necessary.

Avoid contact with eyes unless a product specifically states otherwise. If contact occurs, rinse thoroughly with clean water. Products are for external use only unless expressly stated otherwise.

Pregnancy, Medical Conditions & Allergies

If you are pregnant or breastfeeding, under medical treatment, have a diagnosed skin/scalp condition, known allergies or another health concern that may affect product suitability, consult an appropriately qualified healthcare professional before use where necessary.

Traditional Knowledge

References to Ayurveda, traditional ingredients or traditional practices describe heritage, formulation philosophy or historical/traditional use where applicable. Such references should not automatically be interpreted as medical efficacy claims.

Website Content

Soumm takes reasonable care in preparing educational content, but wellness information evolves and individual circumstances differ. Website content should therefore not replace personalised professional advice.

AI-Assisted Content

Certain educational, editorial or informational content published on the Soumm website may be created, researched, structured or edited with the assistance of artificial-intelligence tools. Such content is provided for general informational and educational purposes only and should not be interpreted as medical advice, diagnosis, treatment, or as evidence that a Soumm product has been medically or clinically proven unless Soumm expressly states such a claim and identifies appropriate supporting evidence.

AI-assisted content may contain errors, omissions or information that becomes outdated. Soumm therefore encourages readers to verify important health-related information with an appropriately qualified professional and not to rely on website content as a substitute for individual medical advice.

No Medical or Clinical Claims

Unless expressly stated and supported by appropriate evidence, Soumm does not represent that its cosmetic or personal-care products are medically proven, clinically proven, capable of treating a medical condition, or capable of guaranteeing prevention, reduction or cessation of hair loss.

Descriptions of ingredients, traditional uses, rituals, customer experiences, hair wellness concepts and general lifestyle practices should not be interpreted as therapeutic or medical claims.


Terms & Conditions of Sale

By placing an order through www.soumm.in, you agree to the applicable product description, price and policies displayed at the time of purchase.

Pricing

Prices will be displayed in Indian Rupees unless stated otherwise. Applicable taxes, shipping charges or other charges will be disclosed as required during purchase.

Order Acceptance

Receipt of an order confirmation does not necessarily mean that an order has been finally accepted where there is a genuine payment failure, inventory issue, obvious pricing or technical error, suspected fraud or legal/regulatory restriction. If Soumm cannot fulfil a paid order, the applicable amount will be refunded.

Product Availability

Products may be produced in limited or small batches and can become unavailable without prior notice.

Product Images

We aim to represent products accurately. Minor differences in appearance may arise from lighting, photography, screens, packaging updates and natural batch variations.

Intended Use

Customers should follow the directions, warnings, storage instructions and precautions appearing on the product packaging and/or applicable product page.

Intellectual Property

The Soumm name, branding, original photographs, illustrations, written material, packaging artwork, graphics and other proprietary website content may not be copied, reproduced or commercially exploited without appropriate permission, except as permitted by law.

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