Last Updated: 1st September 2026
Order Processing
Orders are normally processed within 15 days after successful payment confirmation. Estimated delivery times shown on the website are estimates and may be affected by location, courier operations, public holidays or circumstances outside Soumm’s reasonable control.
Cancellation
Orders may be cancelled before dispatch by contacting Soumm at soummritual@soumm.in. Once an order has been dispatched, cancellation may not be possible.
Personal-Care Product Returns
Because Soumm sells personal-care/cosmetic products, opened, used or tampered-with products ordinarily cannot be returned merely due to change of mind, hygiene considerations or personal preference, subject always to rights available under applicable law.
When We Will Assist
Please contact us if:
- the wrong product was delivered
- the product arrived damaged
- the product appears defective
- the package was materially tampered with when delivered; or
- items are missing from the shipment.
Reporting a Problem
Please contact us within 48 hours of delivery where reasonably possible and provide:
- order number
- photographs of the outer packaging
- photographs and/or video of the affected product; and
- a brief description of the issue.
The 48-hour period is intended as a practical reporting procedure and does not automatically remove any non-waivable rights available under applicable law.
Resolution
After reviewing the issue, Soumm may provide an appropriate replacement, refund or other resolution depending on the circumstances and applicable law. Approved refunds will be processed to the original payment method where practicable. Bank or payment-gateway processing times may apply after Soumm initiates the refund.
Natural Variations
Products made using natural or botanical ingredients may reasonably show minor variations between batches in colour, aroma, texture or appearance. A reasonable natural variation by itself does not necessarily indicate that a product is defective.